Texting etiquette refers to what is considered appropriate texting behavior. These expectations may concern different areas, such as the context in which a text was sent and received/read, who each participant was with when the participant sent or received/read a text message or what constitutes impolite text messages.[133]
At the website of The Emily Post Institute, the topic of texting has spurred several articles with the "do's and dont's" regarding the new form of communication. One example from the site is: "Keep your message brief. No one wants to have an entire conversation with you by texting when you could just call him or her instead."[134] Another example is: "Don't use all Caps. Typing a text message in all capital letters will appear as though you are shouting at the recipient, and should be avoided."
Expectations for etiquette may differ depending on various factors. For example, expectations for appropriate behavior have been found to differ markedly between the U.S. and India.[133] Another example is generational differences. In The M-Factor: How the Millennial Generation Is Rocking the Workplace, Lynne Lancaster and David Stillman note that younger Americans often do not consider it rude to answer their cell or begin texting in the middle of a face-to-face conversation with someone else, while older people, less used to the behavior and the accompanying lack of eye contact or attention, find this to be disruptive and ill-mannered.[citation needed]
With regard to texting in the workplace, Plantronics studied how we communicate at work and found that 58% of US knowledge workers have increased the use of text messaging for work in the past five years. The same study found that 33% of knowledge workers felt text messaging was critical or very important to success and productivity at work.
Patrick Abboud
No comments:
Post a Comment