Alpha-dispatch was never designed to replace a full-service answering service. Although both services will answer calls in a customer's name and advise the caller that the customer is unavailable, a full-service answering service will usually have additional information about the customer that they are encouraged to share with the caller such as business summary, website information, personal schedule, and other informational details. An alpha-dispatch service operator usually has no knowledge of the subscriber, except for their first and last name or company name, and serves only as a messaging bridge between the caller and the subscriber with the caller dictating what the operator should type as a message to the subscriber. Because of this difference, minimal training and supervising is required of the call center employees and therefore operator messaging service is much less expensive than full-service answering services. The low cost makes operator messaging an affordable alternative to voicemail.
Patrick Abboud
Hassoon
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